CFIR takes your physical and emotional care seriously. CLICK HERE to read more about our statement to our clients regarding COVID-19

FAQs

Are fees covered by OHIP or other insurance companies?

No. Fees are not covered by OHIP. Each client must pay the fees themselves and, if covered by an insurance plan, may reclaim the allowed portion covered by the plan.

If you are covered by Blue-Cross/Medavie under the RCMP, Canadian Armed Forces and their Veterans certificates, or if you are covered by CUPE, we invite you to inquire about our psychologists who are registered providers.

Do you have a Privacy Policy?

Yes. Here is our Privacy Policy:

PRIVACY POLICY

Privacy of personal information is an important principle in our practice. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policy.

What is Personal Information:
Personal information is information about an identifiable individual. Personal information includes information that relates to a person’s characteristics (eg. gender, age, income, home address or phone number, ethnic background, family status), health or activities and views.

We Collect Personal Information : Primary Purposes
Like all psychologists, we collect, use and disclose personal information in order to serve our clients. The primary purpose of collecting personal information is to provide psychological treatment. For example, we collect information about client’s psychological, social and health functioning (current and past) in order to help us assess what their psychological needs are, to advise them of their options and then to provide the care they choose to have.A second primary purpose is to obtain a baseline of psychological information so that in providing ongoing services we can identify changes that are occurring over time.

We Collect Personal Information : Secondary Purposes
The most common example of our related and secondary purposes for collecting information is as follows:
To invoice clients for services that was not paid for at the time or to collect unpaid accounts.
To participate in practice reviews like all psychologists as member of the College of Psychologists of Ontario (the body that regulates the profession in the interests of protecting the public).
To access third party (eg. Insurance company) payment of services.
To enable provision of information to clients who contact me with questions after services are terminated or who require services over a long period of time. We retain client information for a minimum of ten years after the last contact as required by our regulatory College. Files are then destroyed.

Retention & Destruction of Personal Information
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to our regulatory body. This need must be balances with the need to protect privacy by destroying records at the earliest and most appropriate time. We keep our files for about ten years; exceptions are made in cases where clients need records retained for a longer period. Paper records are shredded and electronic records are deleted.
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Paper information is either under supervision or secured in a locked or restricted area.
Paper information is transmitted through sealed, addressed envelopes or boxes marked confidential.
Electronic hardware is either under supervision or secured in a locked or restricted area at all times.

You Can Look At Your Information
With only few exceptions, you have the right to see what personal information we hold about you. Often, all you have to do is ask. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask you to put your request in writing. In rare situations, we may be unable to provide access. In such cases, explanations will be provided.If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. In cases where we agree, the correction will be made. Where we do not, we will place a statement to this effect in the record.

If You Have Any Question
Please contact your therapist or our Privacy Officer immediately about any concerns you may have regarding our privacy policies or any service you receive.

Dr. Aleks Milosevic, 1.855.779.2347 voicemail box #791, aleks.milosevic@cfir.ca

If we cannot satisfy your request, you have the right to complain to our regulatory body:

The College of Psychologists of Ontario 110 Eglinton Avenue West, Suite 500 Toronto, ON M4R 1A3

Telephone: (416) 961-8817 or 1-800-489-8388, Fax: (416) 961-2635

cpo@cpo.on.ca www.cpo.on.ca


For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the Privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The information and Privacy Commissioner can be reached at:
112 Kent StreetOttawa, ON K1A H3 Telephone: (613) 995-8210 1-800-282-1376, Fax: (613) 947-6850 www.privcom.gc.ca

What is your cancellation policy?

We require a minimum of 24 hours notice in order for you to avoid paying for a scheduled session.

How long do psychotherapy sessions last and how frequently do I need to come?

Sessions are 50 minutes in length. Initially, sessions occur on a weekly basis. Once therapy has progressed, sessions may move to a bi-weekly basis.

How do I get the most out of therapy?

Therapy is a good investment in your self and your future. To get the most out of your sessions, it is most beneficial to be an active participant in the process. This involves sharing your thoughts, feelings, and experiences, asking questions, being reflective, and attending sessions regularly.

How long will it take before I feel some relief?

The answer to this question varies depending on the individual and the scope of the challenges he or she is facing. Some individuals are able to make shifts and feel some relief quickly upon beginning therapy, while for others noticeable changes take longer.

What if my symptoms get worse after I start therapy?

Some people experience an increase in distress at the beginning of therapy as they begin to talk openly about difficult feelings that are beginning to surface. If this is the case for you, your therapist will work with you to help you effectively manage this phase of therapy so that you can benefit from the relief that is likely to follow as therapy progresses.

What are the differences between a psychologist, social worker, and psychiatrist?

A licensed psychologist can do psychotherapy as well as educational, psychological, and neuropsychological evaluations. A licensed clinical social worker can do psychotherapy. Neither a psychologist nor a social worker can prescribe medications.

In contrast, psychiatrists have medical doctorates and specialize in mental health issues. They primarily treat problems through the use of medications; however, some of them do psychotherapy as well. Psychiatrists do not administer tests of intelligence, academic skills, attention, or emotional functioning.

Our PSYCHOLOGISTS have completed a Ph.D. in psychology and are members of the College of Psychologists of Ontario. They are extensively trained in assessment, diagnosis and treatment.

Our PSYCHOTHERAPISTS have attended graduate school or are completing a Ph.D. in psychology. They have completed all required clinical training in their field of study. They work under the supervision of a registered psychologist.

Our psychology COUNSELLORS are completing a practicum at the Centre to fulfill requirements for a graduate degree in clinical or counselling psychology. They provide services under the supervision of a registered psychologist.

Do you provide therapy via internet or phone?

Therapy services are offered via internet or phone on a case by case basis, usually to clients who have already established a therapeutic relationship with their therapist.

What are the possible methods of payment?

For the moment we accept cash and debit cards. For teletherapy we also accept Paypal or Interac E-Transfer payments. For adolescents coming alone to therapy, and if their parents do not want to use Paypal nor can they use Interac E-Transfers, we will exceptionally accept their cheque.

Do I need a doctor’s referral before contacting you?

No. In general, you do not need a doctor’s referral before making the first contact with us.
Nevertheless, if you are covered by an insurance plan, the insurer may require a doctor’s note prior to any therapy session. Please verify with your insurance company for details.