This article is part of a series based on experiences I lived as a psychologist, client or simple observer.
I – Listen first
The B.A. I had taken in Psychology was primarily experimental and theoretical, not clinical. It was then, at the beginning of the Master’s in Psychology that we were eager to learn how to practice psychotherapy. The very first class of the first course we had (Clinical Psychology) was definitely an eye (ear?) opener.
Prof. Josef Schubert, a wonderful teacher, came into the classroom with a tape recorder. He looked at us and without a preamble, he asked: “What brings a person to therapy?”
One student answered: “A student who moved from another city to go to university and doesn’t find himself comfortable?”
Without allowing time for anybody else to talk, Schubert asked: “What would a therapist say to such a client?”
Another student replied: “Ask him how he is adapting?”
Schubert said that we would do a role playing. He asked the two students who had answered his previous questions to come to the front and sit opposite each other and he defined that the student who had answered the first question would be the client and the other one would be the therapist.
Schubert started the recording and let them talk for about a minute. He then asked the two participants to remain silent at the beginning of the debate and he asked the rest of us: “What happened here?”
In retrospect I am shy to say that we came with highly vaporous ideas about what the client was feeling, what he wanted, what he needed in reality, how good or bad the therapist had been and other comments of that sort.
Schubert raised his hand and stopped us cold. He asked again, pointing at the two empty chairs: “What happened here?” Most of us remained quiet while some attempted even more vaporous ideas that Schubert cut short. “What did they say?” Again, he cut short those who attempted to loosely reconstruct the dialogue. “What did they say, exactly?” he asked. We knew better now, and we remained silent. Schubert reconstructed the dialogue word by word and then he played the recording. He had not missed one word.
We were fascinated, surprised, afraid, expectant. Schubert went on to explain to us that to listen means just that, to listen, to pay attention to everything that is said. He then added that it is also important to take into account the tones of voice, body signals, pauses and other signals. Before dismissing us until the next class he told us that we were going to spend the whole semester learning how to listen.
We knew that the road ahead meant lots of work and at the same time we felt that it was a good idea to start from absolute scratch.
David Mibashan holds a Ph.D. in Clinical Psychology from the University of Ottawa. For almost 40 years he has worked, as a Registered Psychologist, with people who felt depressed, anxious, at the verge of burn out or just not satisfied with some aspects of their life. Together with his clients, he has dealt with traumas, grief, giftedness, disabilities, immigration issues, among others. He utilizes a Humanistic / Existential approach integrating elements of Psychodrama, Gestalt and Systemic approaches. He works in English, French and Spanish.